Assistance
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Suitability to your needs
From the first contact, we will establish a summary of your requirements together in order of priority. We will then offer you an online demonstration and a tailor-made price offer. We will also provide a test instance with your data so that you can validate the suitability of our software for your needs.
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Data Recovery and Integration
We take care of integrating your data into our product, from an Excel file or a database so that you are quickly operational and save time on data entry. We can also interface with your other software to exchange data (accounting, payroll, ERP, CMMS, etc.).
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Training
We pay particular attention to ensuring that users get to grips with our product from the very beginning. We propose half-day online training on your data, which allows users to be immediately operational.
Secure Cloud Hosting
Secure
Separate databases & HTTPS encryption
Each customer’s data is stored in a separate database. This helps to display any risk of unwanted leaks to another company’s database. All information is encrypted using the HTTPS protocol.
Daily backups
We store backups of your data in several different places with different hosts.
Confidentiality
The infrastructures are located in France. Your data belongs only to you. None JEX employee can view the content of your database without your permission.
All inclusive service, serenity
We support all steps of the application provision, from its set up on our secured server till the final validation tests prior comissionning.
The application service offer includes :
- Analysis service dimensioning according to client’s needs (request qty, user qty and their role, database sizing, …).
- Application and parameters set up.
- A dedicated hosting for your application on a full range of web hosting servers offering a high availabilty.
- Assistance contract for application maintenance and operation.
Energy saving solution
Our dedicated hosting offer lay on last generation of very low energy consumption platforms respecting the environment.
Servers are built according to RoHS directive (no Lead, Mercury, Cadmium, Hexavalent Chromium, …). Generated waste from the manufacture or server exploit are recycled or transformed by specialized company.
Support
We propose our customers 2 levels of support on our products :
- Premium : email and telephone support within 1 open day.
- Platinum : email and telephone support within 4 open hours.
Our clients can contact our support service by email
Tailor made development
Our product progress with clients feedback and requests.
Our development department remain at your disposal to modify NavTrax according to your needs.
We can deliver all steps from original brainstorming, through maintenance, drawing up the terms of reference, development and tests. We can do it ourself or in collaboration with our client’s team.
Our hosts
- Fast operational deployment
- High level of security
- 24/7 availability
- Hosted in France with redundant backups